Allan & Steve are the chubby founders of LessEverything. This is their blog, hear them rant, praise, give advice and talk about Just Stuff, Less Accounting, Lovd by Less, More Honey, Less Memories, Code, Business, Design, Marketing
I won't name names but if you...run an app
host a conference
own a business or
manage clients....
...return emails quickly. Even if you don't know the answer to the question asked, return the email with "I will have your answer shortly". Its a simple gesture that makes the receipent feel wanted, loved and appreciated.
1 Response to “Return Your Emails (Customer Support)”
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Thanks for the reminder. Sometimes it seems that if I reply to all my random inquiries/request no progress will be made actually solving the problem. Do I have to reply if the e-mail is over 5 sentences? ;-)